Customer Service

Shipping Information

Please proceed to the checkout page and shipping will be calculated on actual UPS rates.
You are not obliged to complete your order until you approve shipping charges.

Our shipping costs are based on the approximate shipping weight of your order - not on price points.
We use shipping tables provided by UPS to calculate the shipping cost and include a small handling charge.
The actual shipping/handling charge is calculated during the checkout process. The cost of shipping will vary
based on what is ordered, the destination and the shipping method.

We can usually ship in stock orders within 1 day if ordered during normal business hours, 9 am – 5 pm,
Monday –Thursday. During peak times, however it could take 3 days or longer for your order to be processed.

Product availability is subject to change. Items ordered together will not necessarily be shipped together.
We do not add additional charges if your items are shipped separately. If an item is temporarily out of stock,
we will notify you and ship the item when it is back in stock.

If you need more information about shipping or product availability, please email support@ikitchen.com

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International Shipping

We're sorry but we do not ship to international locations at this time.
International shipping is not available.

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APO's / FPO's / PO Boxes

We do not ship to any APO's , FPO's , or PO Boxes.

At this time our primary method of shipping is via FedEx and UPS. We do not ship to
APO's , FPO's , or PO Boxes at this time. If you have a physical address in the United States,
we will gladly ship it there.

Third Party Shipping

We can ship to a third party on your behalf. During the checkout process, simply indicate where
you'd like your items sent. However, please keep in mind that in order to protect our customers from
fraudulent transactions, a credit card verification of your shipping address is completed. If the billing
and shipping address differ when placing an order, you will need to notify your credit card company
of the alternate shipping address (this will help protect you from fraud).

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Return Policy

At GiantSavings.com we offer our No-hassle Returns Policy, where sending a product back is as easy as 1, 2, 3! 

We appreciate your business and would like to resolve any problems you may have with your order as quickly
and efficiently as possible.

Returns are processed quickly and you will receive a refund or replacement.

So shop with confidence!

Know that returning your product is as easy as 1, 2, 3!

Return Policy:

 All returns covered under our 14-day return policy are subject to the following: 

Defective Returns: A Return Merchandise Authorization (RMA) number issued by GiantSavings.com MUST
accompany ALL returns and be printed on the outside portion of the shipping box in order to avoid refusal.

ALL returns sent without an RMA number will be refused, no exceptions.

RMA numbers must be obtained no later than 14-days from date of receipt which will be valid only for
14 days from date of issuance, and are issued only once. No other RMA numbers will be issued after
this time frame.

After the 14-day warranty period, all product returns must be handled by the respective manufacturer
or warranty provider.

ALL RETURNS MUST BE FREIGHT PRE-PAID. We recommend you use FedEx, UPS, or Insured
mail. Please make sure your package is sent with a tracking number to avoid loss or confusion. 

All returns will be processed and fully inspected after they arrive in our warehouse.

All products must be returned in original condition, including packaging, documentation, warranty cards,
manuals, and accessories, along with a copy of your invoice.

Products returned without original packaging, accessories, and documentation, cannot be accepted and
will be returned at customer’s expense.

GiantSavings.com cannot and will not accept items that are shown to have been abused, altered, or broken,
whether accidental or intentional, even if within the 14 day warranty period.

Product’s that are defective can only be exchanged for the same product. No exceptions. If we are unable
to exchange an item for the same, or a replacement of equal or greater value within a reasonable time
frame, you will be issued an in-store credit. 

Non-Defective Returns: Any returns found to be non-defective and in working order are subject to
a 15% restocking fee and all non-product-related fees (shipping, transaction and insurance) are
not refundable.

All related Fee’s (shipping, handling and return shipping fees) are NON-REFUNDABLE for all
products in all cases. Unless, in result of our error.

PLEASE NOTE, in certain cases we will reimburse your return shipping cost, however it will
not be more than the amount you were originally charged.

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Return Request

How do I return an item?

In order to complete a return or exchange an item, you must first obtain Return Merchandise
Authorization Number. After an GiantSavings.com Customer Service Representative reviews the request,
we will send you RMA # and the address to return the item. You will receive a response within
5 - 10 days.

NOTE: Please allow up to two billing periods for credit to appear on your credit card statement.

Please fill out and answer ALL QUESTIONS below.

A. Please specify if you want a Return.

B. Item Number(s) to be returned.

C. Reason for Return?

D. Are you attempting to the item(s) within the 14 day return policy?

E. Will the item(s) be returned in original packing materials, along with all accessories and
components?

F. Would you prefer refund or store credit?

Please read the information below when requesting your Return Authorization number.

All return requests must have an RMA number. Returns sent in without an RMA number
will be refused.

Customer must request RMA number within 14 days effective from date of delivery of order to you.

Customer must print RMA number on outside of shipping box and ship package back to us


within 14 days of receiving RMA number.

All returns are subject to 15% restocking fee without exception.

All returns for defective merchandise will be made for the same item.

Item(s) being returned must be returned in original packaging and in original condition along
with a copy of the original invoice.

Products showing wear, abuse, alteration or breakage, whether accidental or intentional, can
not be accepted back even if within the 14 day period.

Return shipping is the responsibility of the customer. Refund of return shipping cost may be
requested. Refund requests are reviewed on an individual basis at the time of processing and
are granted at the discretion of company depending on the reason for return.

For your protection, we recommend that you send merchandise back via UPS or USPS Insured


Mail. Please make sure to provide protection against breakage during shipping by using Styrofoam,
newspapers or other cushioning packing material.

Certain items including but not limited to razors, shavers, dental care, hair care or edibles
(food and drink products) cannot be returned once used due to health concerns.

All warranties are the responsibility of the manufacturer, not GiantSavings.com.

Refunds are given by the same method that the order was paid.

Returns sent back without request for either refund or exchange will be treated as an


exchange for the same product.

Please allow 7-10 days after delivery of your return to our facility for refunds and


exchanges to be processed.

Please click HERE to request a return.

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Exchange Request

How do I exchange an item?

In order to complete an exchange of an item, you must first obtain a Return Merchandise


Authorization Number. After an GiantSavings.com Customer Service Representative reviews the request,
we will send you RMA # and the address to exchange the item. You will receive a response
within 5 - 10 days.

Please fill out and answer ALL QUESTIONS below.

A. Item Number(s) to be exchanged.

B. Reason for Exchange?

C. Are you attempting to exchange the item(s) within the 14 day exchange policy*?

D. Will the item(s) be exchanged in original packing materials, along with all accessories and
components?

E. Would you prefer the same or a different item (if so please specify item number and description)?

Please read the information below when requesting your Exchange Authorization number.

All exchanges must have an RMA number. Exchanges sent in without an RMA number will
be refused.

Customer must request RMA number within 14 days effective from date of delivery of order to you.

*Customer must print RMA number on outside of shipping box and ship package back to us
within 14 days of receiving RMA number.

All exchanges for defective merchandise will be made for the same item.

Item(s) being exchanged must be shipped back in original packaging and in original condition
along with a copy of the original invoice.

Products showing wear, abuse, alteration or breakage, whether accidental or intentional, can
not be accepted back even if within the 14 day period.

Exchange shipping is the responsibility of the customer. Refund of exchange shipping cost


may be requested. Refund requests are reviewed on an individual basis at the time of processing
and are granted at the discretion of company depending on the reason for exchange.

For your protection, we recommend that you send merchandise back via UPS or USPS Insured Mail.
Please make sure to provide protection against breakage during shipping by using Styrofoam,
newspapers or other cushioning packing material.

Certain items including but not limited to razors, shavers, dental care, hair care or edibles
(food and drink products) cannot be exchanged once used due to health concerns.

All warranties are the responsibility of the manufacturer, not GiantSavings.com.

Product’s that are defective can only be exchanged for the same product. No exceptions.
If we are unable to exchange an item for the same, or a replacement of equal or greater value
within a reasonable time frame, you will be issued an in-store credit. 

Exchanges sent back without request will be treated as an exchange for the same product.

Please allow 7-10 days after delivery of your exchange to our facility for exchange to be processed.

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Privacy Policy

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this information in the aggregate.
If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the Yahoo! Privacy Policy for more information about
how Yahoo! uses this information.
 

SECURITY AND PRIVACY INFORMATION SECURE ORDERING 

Your online credit card transactions are secure with GiantSavings.com. We use Secure Socket Layering (SSL),
the industry-standard encryption technology that ensures safe Internet transmission of your personal
information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure
area employing SSL; also, your browser may give you a pop-up message that you're about to enter a
secure area.

Making a credit card purchase is just as safe on our Web site as it is by telephone.  

PRIVACY POLICY 

To help us achieve our goal of providing the highest quality products and services, we use information
from our interactions with you and other customers, as well as from other parties. Because we respect
your privacy, we have procedures to ensure that your personal information is handled in a safe, secure,
and responsible manner.

We have posted this privacy policy to let you know what kind of information we collect, how it is handled,
with whom it may be shared, what choices you have regarding our use of your information, and how you
may access some of the information you provide to us.

As we continue to develop our Web site and take advantage of advances in technology, our privacy policy
may change. Please refer to this page frequently for the most up-to-date information.

The Information We Collect 

Whenever you shop with GiantSavings.com -- online, we obtain from you the information we need to complete your
transaction. This may include your name, address, telephone number, and e-mail address. If you use a
credit or debit card or pay by check, it will include your account number.

How We Use The Information We Collect 

We use the information we collect for various purposes, including:

To complete your purchase transactions; 
To provide the services you request; 
To send you our catalogs and other offerings by mail; 
To keep you informed about the status of your orders; 
To identify your product and service preferences, so we can notify you of new or additional products,
services, and promotions that might be of interest to you; 
To notify you of product recalls or provide other information concerning products you have purchased; and 
To improve our merchandise selections, customer service, and overall shopping experience. 

Please note that many promotions and mailings are completed well in advance, so you may continue to
receive some offers after you ask us to stop sharing your information. We appreciate your patience in
giving us time to carry out your request.

Cookies and How We Use Them 

A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us
to recognize your computer (but not specifically who is using it) upon entering our site by associating
the identification numbers in the cookie with other customer information you have provided us. That
customer information is stored on our secured database.

We use cookies to identify the pages you click on during your visit to our site and the name of the
Web site you visited immediately before clicking to GiantSavings.com. We use this information to improve our
site design, product assortments, customer service, and special promotions.

Accepting cookies through your Web browser is your personal choice. You can still shop and purchase
from GiantSavings.com even if you set your browser to disable cookies.

Children's Privacy 

The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements
on Web sites directed at children under 13 that collect information on those children, and on Web sites
that knowingly collect information on children under 13.

We do not knowingly collect any personal information from children under the age of 13 on our Web site,
and our online sweepstakes are restricted to entrants who are at least 18 years old.

No one under the age of 15 should submit any personal information to this or any other Web site without
the consent of a parent or guardian.


Online Account Registration 

To make online shopping faster and easier, you may register with GiantSavings.com. As a registered customer,
you only have to enter your shipping addresses and billing information once; they will be securely stored
with us for your future use. Using your name and a password of your choice, you may access your account
online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your
session. Your information will still be stored with us but it will not be accessible to anyone else from that
computer.

E-mails 

You will receive promotional e-mails from us only if you have asked to receive them. Each time you
receive an e-mail from GiantSavings.com, you will be given the opportunity to "opt-out" or stop receiving them.

If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail
promotions are prepared well in advance, so you may continue to receive offers after you have chosen
to "opt-out." We appreciate your patience in giving us time to carry out your request.

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Why Buy From Us?

Why Buy From GiantSavings.com?

Our mission is to provide an excellent shopping experience for our customers every step of the way.
Here are four of the main reasons we are confident you will become a lifelong shopper at GiantSavings.com.

Low Prices – We scour the web to make sure our prices are the lowest anywhere. If you see an
item for less, email us. We can try to get you a better deal.

Selection - We have the largest selection of products on the web.  We maintain a six percent market
share online for Kitchen and Small Appliances.

Quality – We sell top quality merchandise from the top manufacturers in the world. We stand behind
the quality of every item on our site.

Service – Whether you are thinking about buying, or you have already made a purchase, our


knowledgeable sales and service staff is only an email away.

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Order Status

Your order shipping time ranges from five to seven days but we ask that you allow a approximately
twelve to fourteen days for delivery.
Most of our products are shipped using standard ground UPS transportation.

Our products ship directly from the manufacturers or distributors and usually leave their hands within
48 hours of your order.
A tracking number is usually emailed to you once our systems transmit the information.

If you have been waiting over fifteen business days (three weeks) for your order, and have still not
received it, please click HERE .

U.S. Ground Maps U.S. Ground Map Results Business days in transit from: NEW YORK Printer-friendly       Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.

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Paypal Customers

Get 100% protection against unauthorized payments sent from your account
and get additional coverage for your transactions from purchase protection
programs:

PayPal has quickly become a global leader in online payment solutions with 100 million account
members worldwide. Available in 190 countries and regions around the world, buyers and sellers


on eBay, online retailers, online businesses, as well as traditional offline businesses are
transacting with PayPal.

Please note that your Paypal account will be debited at the time of purchase.

Paypal Order Status
If you have been waiting over fifteen business days (three weeks) for your order,
and have still not received it,
please email admin@ikitchen.com with your GiantSavings.com Order Number and we
will attempt to update you on your order status.

Please allow us two business days to respond.

Affiliate Program

Backorders

How do I know if my order is backordered and what happens next ?

Most customers are notified via email of when an item is backordered. Please allow
2-3 business days for notification.

Due to the volatility of and constant changes in the marketplace, there is a small chance
that the item(s) you ordered will be out of stock
or discontinued when your order is processed. If this should be the case, you will be notified
shortly that we will not be able to ship the
item(s). To make up for any inconvenience this may cause you, we will offer you a discount
on your next order.

GiantSavings.com makes every effort to provide current stock status. In spite of these attempts, items
that are listed on the site as available
may occasionally fall on backorder.

If, for any reason, your item has not shipped within the specified shipping time frame, we will
notify you of this delay via email. At that
time you will be given the option to either cancel your order, or allow it to remain on backorder.

If your order cannot be shipped within 30 days it will be canceled. In an effort to help our
customers, you may be given the opportunity
to extend the back order past 30 days for highly constrained items, and orders will remain
open and be shipped as soon as the product
becomes available. No backordered item will be kept open beyond 30 days without the
consent of the customer.

Why does my order show that it is rejected if I received notification that it is backordered ?

If you have received notification that your order is on backorder and you see that it is rejected in the
order confirmation screen , it
means that the order is still a valid order.

It will remain rejected until it ships.

Most customers are notified via email of when an item is backordered. Please allow 3-4 business
days for notification.

GiantSavings.com makes every effort to provide current stock status. In spite of these attempts, items that
are listed on the site as available
may occasionally fall on backorder.

If, for any reason, your item has not shipped within the specified shipping time frame, we will notify
you of this delay via email. At that
time you will be given the option to either cancel your order, or allow it to remain on backorder.

Once an order is released from rejected status , Delivery times typically range from 5-10 days but
we ask that you allow a maximum of
14 days for delivery.

Most of our products are shipped using standard ground transportation. Our products ship
directly from the manufacturers or distributors
and usually leave their hands within 48 hours of your order.

A tracking number is usually emailed to you once our systems transmit the information.

Please click HERE to send us an inquiry on your order status.

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Cancel an order

You can cancel an order anytime during Checkout by clicking "Cancel." You can
also cancel an order after you've completed it, provided that we have not already
finished processing the order for shipment
If you need to change an existing order, you can either cancel* the order and place
a new one, or you can place a new order for the items that you did not include in
the first order.

*We will do our best to act on your request to cancel orders after you have placed
them. However, we fill orders quickly and may have processed your order for shipping.
If we are unable to cancel your order before it has been processed, be assured that you
can return any unwanted items to us after you receive them. Instructions on how to return
items will arrive with your order.

Please click HERE to request to cancel your order.

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Partial Orders

Why is it that I received part of my order ? Where is the rest of my stuff ?

Please note that on multiple item orders, we may occasionally send your items in


separate boxes. This is done to take advantage of items in stock at different distribution
centers and will not affect your shipping charge.

Why would an item be out of stock when it still appears on your site?

Because of the great deals we offer, many of our products sell out very quickly. In addition,
because many of our products are 'close-outs,' when they are gone they are gone. We do
update our site hourly, but there is an inevitable delay in reflecting the fluctuations of
quantities of product on hand—particularly since thousands of people visit our online
store everyday. To avoid missing out on our featured items, we encourage you to act
quickly. Unlike most other Internet retailers, We attempt to carry a full inventory for
every product we sell. This means that when we say an item is in stock, we mean it.
In rare cases however, we may take your order and then discover that the product is
not available for shipping (i.e., it is damaged or defective). In this case, we will notify
you via e-mail that it is on backorder and do our utmost to fulfill the order as soon as
possible. You will also have the option to cancel the order.


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